FAQs
How do I book an in-hospital session?
If you are delivering in a Dimples Hospital, the photographer will visit you the morning after delivery. If you need to contact us prior to this time, please visit the contact us form on this website. If you are delivering in any other hospital and would like to request a session, you can also use the contact us form to schedule. We can’t wait to see you!
I’m getting discharged and I haven’t had pictures taken!
We do not want to miss you! This is an emergency! Call Customer Service immediately at 888-716-2549. Normally our photographers have completed their photos by early afternoon, so timing is critical. Please try to schedule your session the morning after delivery to avoid any conflicts.
How long do you keep my photos?
We keep your baby’s photos for a minimum of one year.
How long will it take to receive my photos?
You should receive your photos to your email within 48 hours of purchase. If you have not received your photos, please use the contact us form on this website to let us know.
How do I book a maternity, birthing, at-home or location photo session with my baby or family?
Please email us at info@dimples.photo and we will contact you with information about our various photography services and availability.
Can I order my images online?
Can I view my baby’s photos on this website?
No, for security reasons they are not available to view on this website.
Do I get printed pictures?
No, Dimples does not offer printed photos. We provide high-resolution digital photo files and a full release for printing as many prints as often as you like. We feel this provides greater value to our customers.
Where can I get my pictures printed?
There are many online options to get your pictures printed such as Snapfish.com, mpix.com, or shutterfly.com (be sure to Google coupon codes). If you’d prefer to get them printed in-store, most drug stores offer printing services, as well as Target or Costco.
I made a payment in the hospital, how do I finish purchasing my images?
If you made a partial payment in the hospital, and would like to make an additional or final payment, please go HERE or email us at info@dimples.photo or call the office at 888-716-2549 please include your name, phone number, baby’s date of birth, and hospital of birth.
What should I bring with me to the hospital?
You should bring an outfit or two with you in your hospital bag, newborn is the best size. Please bring any special props, stuffed animals and blankets that you would like to use in your pictures. We also have some special options available to purchase, they vary by hospital. Let’s make it special!
What if my baby is in NICU?
If your baby is in NICU, you do not want to miss out on what Dimples has to offer! Dimples will document your baby’s stay in the NICU with our NICU Growing Strong Progressive Program. These images are complimentary with the purchase of your Going Home photo shoot. Going Home Sessions can be scheduled through our contact us form on this website or with a photographer in the hospital. Please let your nurse know if you would like to see a photographer or contact us on this website for more information.
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